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The Bank is focused on empowering its customers through innovative and unique digital solutions.
- In 2021, EquityBCDC has grown its balance sheet by 47% from USD 2.6 billion to USD 3.7 billion.
- Pre-tax profitability in 2021 was CDF 99.1 billion (USD 49.6 million), up from CDF 15 billion (USD 7.6 million)
- After-tax profitability in 2021 is CDF 80.3 billion (USD 40.2 million) compared to CDF 8.6 billion (USD 4.4 million) in 2020
- The contribution to the public treasury is CDF 18.8 billion (USD 9.4 million) against CDF 6.4 billion (USD 3.2 million)
- The customer portfolio has grown from 891,085 to more than 1,300,000 accounts
- The current focus is on improving the quality of service and equipping customers with convenient services to empower them through innovative, unique and powerful digital solutions. Both international and domestic instant cards are now available.
- The bank has deployed a dense distribution network of more than 7000 EquityBCDC Expresses in order to relieve branch congestion.
Kinshasa, 18 May 2022...... EquityBCDC has seen its profitability and turnover increase significantly by the end of the 2021 financial year. After the merger, the bank saw a 47% growth in the balance sheet from 4,978 billion Congolese francs to 7,309 billion Congolese francs. This performance is a result of the confidence of customers in the bank, whose portfolio has reached 1,300,000 accounts.
The current focus after the merger phase is the impact on the quality of services and the empowerment of the client. EquityBCDC will focus on improving the customer experience. To this end, several solutions are proposed to date to relieve branch congestion, speed up operations and empower customers through unique digital solutions, namely:
- The effective availability of instant cards: 300,000 international cards and 1 million local cards are available in our branches to facilitate transactions outside branches;
- The development of a wealth creation and revenue sharing business model by deploying banking agents throughout the country to facilitate banking transactions : the objective is to reach 22,000 banking agents commonly known as EquityBCDC Express, the traders on our street corners ;
- Free of charge on CFD transactions for civil servants using our banking agents, EquityBCDC Express : civil servants no longer need to queue up at branches. They save time and there are no more fees when withdrawing money from a bank agent than at a traditional branch
- Payment via their phone without a card thanks to Equity Pay: a very practical digital solution that transforms both small and large merchants into bank merchants and makes it easier for customers to pay their bills via their electronic wallet
- The acquisition of more than 100 ATMs.
Célestin Mukeba, Managing Director of EquityBCDC says: "The constant ambition to achieve national financial inclusion requires us to raise the level of financial services through innovative, practical and fast technological solutions that meet the real needs of the population. Always listening, we had taken on board your complaints and claims related to bank cards and digital services. In silence, we worked on solutions to satisfy you. Today, we are proud to bring you instant issuance of both domestic and international EquityBCDC cards to facilitate your out-of-branch transactions. In addition, we have also focused on the massive deployment of banking agents with the aim of reaching over 22,000. A great network that we encourage you to use.
ABOUT THE BANK
EquityBCDC is a commercial bank operating in the Democratic Republic of Congo. It was born from the merger, after 112 years, between Equity Bank Congo and Banque Commerciale du Congo (BCDC). EquityBCDC has over 1,300,000 accounts with unparalleled access to an extensive network of 65 branches across the DRC, 12 dedicated Western Union branches, 214 ATMs, 13 ATMs, 32 Master Agents and over 7,400 banking agents to complement its digital channels, making it the largest financial services network in the DRC.
The bank is part of the Equity Group, a financial services company listed on the Nairobi, Uganda and Rwanda stock exchanges. In addition to EquityBCDC, the group has banking subsidiaries in Kenya, Rwanda, Uganda, Tanzania and South Sudan, as well as a commercial representative office in Ethiopia. Other non-banking subsidiaries provide investment banking, custody, insurance agency, philanthropy, advisory and infrastructure services.
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